Returns and Exchanges
Returns and Exchanges
Shipping
Once you place your order, please allow 1-4 business days for processing and fulfillment. We offer free shipping on orders over $75 within the continental USA. All orders come with our 30-day love-it guarantee, starting from the day your order is delivered.
Order Changes & Cancellations
We ship quickly, so while we’re happy to help, we can’t guarantee changes or cancellations after placing an order. If you need to make a change, contact us as soon as possible. We’ll do our best to accommodate your request.
Exchanges
Want to swap something out? No problem. Return your item using the instructions below and place a new order online or over the phone for the desired product.
Accessories, Smallwares, and Parts Returns
You may return accessories, smallwares, and parts within 30 days of delivery. To get started, email us at support@clivecoffee.com.
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Unopened and Unused: A $15 return processing fee will be deducted from your refund. This fee covers shipping, and handling.
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Opened or Used: Items that have been opened or used are subject to an additional 20% fee.
Espresso Machine and Grinder Returns
Machines and grinders can be returned within 30 days of delivery. Original packaging is required.
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Commercial equipment and coffee cart systems are not returnable.
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Open Box, Certified Pre-Owned, and Factory Blemished items are final sale.
Return Fees
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Standard Return: A 12% restocking fee applies to machine and grinder returns.
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Machine Exchange: If you exchange for an espresso machine of equal or greater value, the restocking fee is waived, and a flat $75 return fee is charged.
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Grinder Exchange: If you exchange a grinder of equal or greater value, the restocking fee is waived, and a flat $45 return fee is charged.
Shipping Your Return
We’ll provide a return label for non-palletized machines. Machines that ship via pallet (e.g., Linea Mini, GS3, Sanremo YOU) must also be returned by pallet and are subject to additional freight fees.
Repackaging your Machine
Please be sure to repackage the items you are returning in the same way that you received them. Once a return is initiated, we will send you draining and repackaging instructions.
Improper draining or repackaging that results in further shipping damage will incur a 20% restocking fee.
Initiating a Return
To start a return, simply contact support@clivecoffee.com. We will respond with the necessary repackaging instructions and email you a return label.